1. Overview
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help.
2. Return Eligibility
To be eligible for a return, items must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Returns must be requested within 30 days of receiving your order.
3. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Clearance or final sale items
- Items damaged due to misuse or improper handling
4. How to Initiate a Return
To start a return, please contact us at:
Email: tangatom94@gmail.com
Please include your order number, the reason for the return, and photos if the item arrived damaged or defective.
Once your request is approved, we will send you the return address and instructions.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged or incorrect.
- We recommend using a trackable shipping service for all returns.
6. Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 3–7 business days.
- Shipping fees are non-refundable.
7. Exchanges
We only replace items if they are defective, damaged, or sent incorrectly.
If you need an exchange, please contact us at tangatom94@gmail.com.
8. Order Cancellation
Orders can be cancelled within 12 hours of purchase.
After this period, your order may have already been processed or shipped.
9. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still haven’t received your refund, please email us at tangatom94@gmail.com.
10. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us at:
Email: tangatom94@gmail.com